CRM
As said by all and being an undeniable fact that “Customer is the king of the market” , any business would succeed only and only when it is able to satisfy its valued customers. To satisfy the customers, a healthy relationship is essential to maintain.
10Soft ERP software does take this aspect take into account to provide you with all the automation to run your business smoothly. Its CRM module is all about developing, maintaining and improving customer relationships. This module lets you know your customer better.
A brief look on 10Soft CRM
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CRM module begins with knowing your customer, it well manages your prospects and if lead closed successfully it gets converted into customer.
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Marketing is another undeniable necessity that is equally important for the success of any business. For that 10Soft CRM provides Campaign functionality.
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Campaign module helps you in campaign creation, campaign sending and campaign tracking.
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Once campaign is created, campaign sending takes care of the schedule to be followed for the campaign to reach the audiences.
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Campaign tracking then deals with all the responses received from the targeted audience. And then accordingly leads are generated.
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To manage the leads, 10Soft CRM comes with Lead Management module. This module deals with three stages : Lead creation, Lead activity and Lead Closing.
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Lead management functionality will provide you with the updated status of the lead that would include its date, sales person associated with it, status etc.
A brief look on 10Soft CRM
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Once a lead is closed successfully, that prospect is converted into customer.
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With 10Soft CRM you will be able to plan and execute in accordance with your customer requirements. To know it better, 10Soft CRM provides you special Ticket management system for your customers.
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Ticket Management system will facilitate your customer to directly interact with you regarding any query.
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Customer with any sort of query can generate a ticket that has a unique number. He could check the status of his ticket and also view old tickets.
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The tickets generated by customers are then managed by employees who are given the rights. These employees respond to the tickets working on the respective solution.
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Once the solution is made, customer is given an email notification. And this is how you win the trust of your customer in a long run.
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CRM customization like setting support manager for ticket management system, selecting departments to be used for CRM, customizing prospect file etc can be done through settings functionality.
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Reports on each module of CRM can be made by Reports functionality.
