Ticket Support System
Ticket management system is a part of customer relation management. Its main objective is to let customers approach the merchant directly and place his query/issue on his own with the help of technology. 10Soft, an ERP system, also offers ticket management system as part of its customer relation management system.
10Soft Ticket Support System
Following are features of 10Soft ticket management system:
1
A customer can generate a ticket which has a unique number
2
There is also an option to attach any additional document with the ticket
3
A customer can track ticket with the help of many fields such as ticket number, ticket created date, title, department, priority, severity, status, description, solution, comments information, documents etc.
4
It also facilitates users to add comment, attach documents.
5
When the issue is resolved, a user is sent a notification in the form of e-mail
6
Highly customizable
Ticket Management System provided by 10Soft adds to the overall smooth and pleasant customer experience.