{"id":12818,"date":"2025-06-08T18:07:35","date_gmt":"2025-06-08T18:07:35","guid":{"rendered":"https:\/\/alajyaltec.com\/?page_id=12818"},"modified":"2025-06-08T18:16:29","modified_gmt":"2025-06-08T18:16:29","slug":"ticket-support-system","status":"publish","type":"page","link":"https:\/\/alajyaltec.com\/en\/ticket-support-system\/","title":{"rendered":"Ticket Support System"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12818\" class=\"elementor elementor-12818\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-98e16e2 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-column-none ct-row-scroll-none ct-row-gradient--none\" data-id=\"98e16e2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n            \n                        <div class=\"elementor-container elementor-column-gap-extended \">\n                    <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-52d5c19 ct-column-none col-offset-none col-color-offset-none\" data-id=\"52d5c19\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-ccea87c elementor-widget elementor-widget-ct_image\" data-id=\"ccea87c\" data-element_type=\"widget\" data-widget_type=\"ct_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ct-image-single ct-no-effect   \" data-width=\"\" data-height=\"\" data-wow-delay=\"ms\">\r\n            <div class=\"ct-image-single--inner\">\r\n                            <img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1536\" src=\"https:\/\/alajyaltec.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-22-\u0645\u0627\u064a\u0648-2025\u060c-07_45_24-\u0645.png\" class=\"no-lazyload img-main attachment-full\" alt=\"\">                    <\/div>\r\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-13bd849 ct-column-none col-offset-none col-color-offset-none\" data-id=\"13bd849\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-d73a599 elementor-widget elementor-widget-ct_heading\" data-id=\"d73a599\" data-element_type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-d73a599\" class=\"ct-heading h-align- item-st-default highlight-style1\">\r\n  <div class=\"ct-heading--inner\"> \r\n    <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_heading-d73a599.ct-heading .item--sub-title span {\r\n                background-image: -webkit-gradient(linear, left top, left bottom, from(#0076F9), to(#0076F9));\r\n                background-image: -webkit-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: -moz-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: -ms-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: -o-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: linear-gradient(to left, #0076F9, #0076F9);\r\n                filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#0076F9', endColorStr='#0076F9');\r\n                background-color: transparent;\r\n                background-clip: text;\r\n                -o-background-clip: text;\r\n                -ms-background-clip: text;\r\n                -moz-background-clip: text;\r\n                -webkit-background-clip: text;\r\n                text-fill-color: transparent;\r\n                -o-text-fill-color: transparent;\r\n                -ms-text-fill-color: transparent;\r\n                -moz-text-fill-color: transparent;\r\n                -webkit-text-fill-color: transparent;\r\n            }\r\n                        \">\r\n    <\/div>\r\n  \r\n\t    <h3 class=\"item--title st-default \" data-wow-delay=\"ms\">\r\n        <span class=\"ct-text-inner\">Ticket Support System<\/span>    <\/h3>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0483d38 elementor-widget elementor-widget-ct_text_editor\" data-id=\"0483d38\" data-element_type=\"widget\" data-widget_type=\"ct_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_text_editor-0483d38\" class=\"ct-text-editor \" data-wow-delay=\"ms\">\n\t<div class=\"ct-item--inner\">\n\t\t<div class=\"ct-inline-css\"  data-css=\"\n\t        \t\t\t\">\n\n\t    <\/div>\n\t\t<div class=\"ct-text-editor elementor-clearfix\">\n\t\t\tTicket management system is a part of customer relation management. Its main objective is to let customers approach the merchant directly and place his query\/issue on his own with the help of technology. 10Soft, an ERP system, also offers ticket management system as part of its customer relation management system.\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e43fc3 elementor-widget elementor-widget-ct_heading\" data-id=\"4e43fc3\" data-element_type=\"widget\" data-widget_type=\"ct_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_heading-4e43fc3\" class=\"ct-heading h-align- item-st-default highlight-style1\">\r\n  <div class=\"ct-heading--inner\"> \r\n    <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_heading-4e43fc3.ct-heading .item--sub-title span {\r\n                background-image: -webkit-gradient(linear, left top, left bottom, from(#0076F9), to(#0076F9));\r\n                background-image: -webkit-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: -moz-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: -ms-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: -o-linear-gradient(to left, #0076F9, #0076F9);\r\n                background-image: linear-gradient(to left, #0076F9, #0076F9);\r\n                filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#0076F9', endColorStr='#0076F9');\r\n                background-color: transparent;\r\n                background-clip: text;\r\n                -o-background-clip: text;\r\n                -ms-background-clip: text;\r\n                -moz-background-clip: text;\r\n                -webkit-background-clip: text;\r\n                text-fill-color: transparent;\r\n                -o-text-fill-color: transparent;\r\n                -ms-text-fill-color: transparent;\r\n                -moz-text-fill-color: transparent;\r\n                -webkit-text-fill-color: transparent;\r\n            }\r\n                        \">\r\n    <\/div>\r\n  \r\n\t    <h3 class=\"item--title st-default \" data-wow-delay=\"ms\">\r\n        <span class=\"ct-text-inner\">10Soft Ticket Support System\n<\/span>    <\/h3>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a536492 elementor-widget elementor-widget-ct_text_editor\" data-id=\"a536492\" data-element_type=\"widget\" data-widget_type=\"ct_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_text_editor-a536492\" class=\"ct-text-editor \" data-wow-delay=\"ms\">\n\t<div class=\"ct-item--inner\">\n\t\t<div class=\"ct-inline-css\"  data-css=\"\n\t        \t\t\t\">\n\n\t    <\/div>\n\t\t<div class=\"ct-text-editor elementor-clearfix\">\n\t\t\tFollowing are features of 10Soft ticket management system:\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4732632 elementor-widget__width-inherit elementor-widget elementor-widget-ct_list_single\" data-id=\"4732632\" data-element_type=\"widget\" data-widget_type=\"ct_list_single.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"ct_list_single-4732632\" class=\"ct-list-single\">\r\n        <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_list_single-4732632.ct-list-single .ct-list-number {\r\n                    background-image: -webkit-gradient(linear, left top, left bottom, from(#4DB2E2), to(#22638D));\r\n                    background-image: -webkit-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -moz-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -ms-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -o-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: linear-gradient(to right, #4DB2E2, #22638D);\r\n                    filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#4DB2E2', endColorStr='#22638D');\r\n                    box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                    -webkit-box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                }\r\n            \">\r\n        <\/div>\r\n        <div class=\"ct-list-number el-empty\">1<\/div>\r\n        <div class=\"ct-list-content\">A customer can generate a ticket which has a unique number\n<\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca61291 elementor-widget__width-inherit elementor-widget elementor-widget-ct_list_single\" data-id=\"ca61291\" data-element_type=\"widget\" data-widget_type=\"ct_list_single.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"ct_list_single-ca61291\" class=\"ct-list-single\">\r\n        <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_list_single-ca61291.ct-list-single .ct-list-number {\r\n                    background-image: -webkit-gradient(linear, left top, left bottom, from(#4DB2E2), to(#22638D));\r\n                    background-image: -webkit-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -moz-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -ms-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -o-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: linear-gradient(to right, #4DB2E2, #22638D);\r\n                    filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#4DB2E2', endColorStr='#22638D');\r\n                    box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                    -webkit-box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                }\r\n            \">\r\n        <\/div>\r\n        <div class=\"ct-list-number el-empty\">2<\/div>\r\n        <div class=\"ct-list-content\">There is also an option to attach any additional document with the ticket\n<\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5215ed5 elementor-widget__width-inherit elementor-widget elementor-widget-ct_list_single\" data-id=\"5215ed5\" data-element_type=\"widget\" data-widget_type=\"ct_list_single.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"ct_list_single-5215ed5\" class=\"ct-list-single\">\r\n        <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_list_single-5215ed5.ct-list-single .ct-list-number {\r\n                    background-image: -webkit-gradient(linear, left top, left bottom, from(#4DB2E2), to(#22638D));\r\n                    background-image: -webkit-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -moz-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -ms-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -o-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: linear-gradient(to right, #4DB2E2, #22638D);\r\n                    filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#4DB2E2', endColorStr='#22638D');\r\n                    box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                    -webkit-box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                }\r\n            \">\r\n        <\/div>\r\n        <div class=\"ct-list-number el-empty\">3<\/div>\r\n        <div class=\"ct-list-content\">A customer can track ticket with the help of many fields such as ticket number, ticket created date, title, department, priority, severity, status, description, solution, comments information, documents etc.\n<\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476da92 elementor-widget__width-inherit elementor-widget elementor-widget-ct_list_single\" data-id=\"476da92\" data-element_type=\"widget\" data-widget_type=\"ct_list_single.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"ct_list_single-476da92\" class=\"ct-list-single\">\r\n        <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_list_single-476da92.ct-list-single .ct-list-number {\r\n                    background-image: -webkit-gradient(linear, left top, left bottom, from(#4DB2E2), to(#22638D));\r\n                    background-image: -webkit-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -moz-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -ms-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -o-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: linear-gradient(to right, #4DB2E2, #22638D);\r\n                    filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#4DB2E2', endColorStr='#22638D');\r\n                    box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                    -webkit-box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                }\r\n            \">\r\n        <\/div>\r\n        <div class=\"ct-list-number el-empty\">4<\/div>\r\n        <div class=\"ct-list-content\">It also facilitates users to add comment, attach documents.\n<\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afdbfeb elementor-widget__width-inherit elementor-widget elementor-widget-ct_list_single\" data-id=\"afdbfeb\" data-element_type=\"widget\" data-widget_type=\"ct_list_single.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"ct_list_single-afdbfeb\" class=\"ct-list-single\">\r\n        <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_list_single-afdbfeb.ct-list-single .ct-list-number {\r\n                    background-image: -webkit-gradient(linear, left top, left bottom, from(#4DB2E2), to(#22638D));\r\n                    background-image: -webkit-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -moz-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -ms-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -o-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: linear-gradient(to right, #4DB2E2, #22638D);\r\n                    filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#4DB2E2', endColorStr='#22638D');\r\n                    box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                    -webkit-box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                }\r\n            \">\r\n        <\/div>\r\n        <div class=\"ct-list-number el-empty\">5<\/div>\r\n        <div class=\"ct-list-content\">When the issue is resolved, a user is sent a notification in the form of e-mail\n<\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b002ff5 elementor-widget__width-inherit elementor-widget elementor-widget-ct_list_single\" data-id=\"b002ff5\" data-element_type=\"widget\" data-widget_type=\"ct_list_single.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div id=\"ct_list_single-b002ff5\" class=\"ct-list-single\">\r\n        <div class=\"ct-inline-css\"  data-css=\"\r\n                            #ct_list_single-b002ff5.ct-list-single .ct-list-number {\r\n                    background-image: -webkit-gradient(linear, left top, left bottom, from(#4DB2E2), to(#22638D));\r\n                    background-image: -webkit-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -moz-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -ms-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: -o-linear-gradient(to right, #4DB2E2, #22638D);\r\n                    background-image: linear-gradient(to right, #4DB2E2, #22638D);\r\n                    filter: progid:DXImageTransform.Microsoft.gradient(startColorStr='#4DB2E2', endColorStr='#22638D');\r\n                    box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                    -webkit-box-shadow: 0 10px 13px rgba(34, 99, 141, 0.21);\r\n                }\r\n            \">\r\n        <\/div>\r\n        <div class=\"ct-list-number el-empty\">6<\/div>\r\n        <div class=\"ct-list-content\">Highly customizable\n<\/div>\r\n    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d843cf elementor-widget elementor-widget-ct_text_editor\" data-id=\"5d843cf\" data-element_type=\"widget\" data-widget_type=\"ct_text_editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ct_text_editor-5d843cf\" class=\"ct-text-editor \" data-wow-delay=\"ms\">\n\t<div class=\"ct-item--inner\">\n\t\t<div class=\"ct-inline-css\"  data-css=\"\n\t        \t\t\t\">\n\n\t    <\/div>\n\t\t<div class=\"ct-text-editor elementor-clearfix\">\n\t\t\tTicket Management System provided by 10Soft adds to the overall smooth and pleasant customer experience.\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ticket Support System Ticket management system is a part of customer relation management. Its main objective is to let customers approach the merchant directly and place his query\/issue on his own with the help of technology. 10Soft, an ERP system, also offers ticket management system as part of its customer relation management system. 10Soft Ticket [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12818","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/pages\/12818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/comments?post=12818"}],"version-history":[{"count":0,"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/pages\/12818\/revisions"}],"wp:attachment":[{"href":"https:\/\/alajyaltec.com\/en\/wp-json\/wp\/v2\/media?parent=12818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}